FAQ
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General
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shipping & returns
General
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Does Celine Roelens have wedding rings?
Couples getting married will find their dream wedding rings guaranteed at Celine Roelens. Our wedding collection always offers a wide selection, from timeless classics to highly unique designs. If you prefer a personalized design, you can have your ring custom-made by Celine
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Does Celine Roelens provide custom-made options?
For custom-made pieces, you can schedule an appointment with Celine. Initially, she'll discuss your preferences, style, and budget. Then, she'll sketch a design. After any necessary adjustments and approval of the final design, the jewelry goes into production.
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How long does it take for a custom-made jewel?
From the initial appointment to the finished piece of jewelry, it takes approximately 6 to 8 weeks. This includes the appointment, design phase, design review, and production of the jewelry. If you require a quicker turnaround time, we're happy to discuss options to accommodate your timeline.
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What is Celine Roelens' specialty?
Celine is a certified gemologist. She exclusively works with rare gemstones. When designing a piece of jewelry, you have a wide and beautiful range of gemstones to choose from.
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Where can I buy Celine Roelens' jewelry?
The jewelry collections of Celine Roelens are sold in her design studio in Ghent or through the webshop. Additionally, she offers her collections through 1stDibs, ByJacky, and BellaFineGoods. Our studio is open continuously from Wednesday to Friday from 10 am to 6 pm and on Saturday from 10 am to 2 pm. Feel free to drop by anytime! Starting from 2024, you can also visit us by appointment in Antwerp.
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Can I only visit Celine Roelens during the opening hours of the design studio?
If the opening hours are inconvenient for you, please contact us by phone, and we will find a suitable time.
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Does Celine Roelens offer a jewelry repair service?
Certainly! We repair all 18K gold jewelry in our own workshop.
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Can I personalize my jewelry with an engraving?
Absolutely! You can come to us for all types of engravings. Provide us with the font of your choice or write a text by hand, and we will engrave it on your favorite piece of jewelry. Additionally, including a symbol or drawing is also possible.
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Does Celine also create memorial jewelry?
Yes, Celine creates the most beautiful memorial jewelry. The design is always discussed by appointment. Since today, we can cold solder, you can discreetly place ashes in a ring, earrings, bracelet, or pendant.
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Can I have a piece of jewelry made from my own gemstone or diamond?
Certainly! However, we will first assess the possibilities of the gemstone. Each stone has a specific hardness, which determines the suitability of certain designs. Make an appointment, and we'll discuss the options together.
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Do you also work with silver jewelry?
No, we exclusively work with jewelry made of 18K gold and platinum. Silver is a very soft material that shows signs of wear quickly; 18K white gold or platinum are more durable and beautiful precious metals.
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Do I receive a certificate when purchasing jewelry from Celine Roelens?
Yes, with every piece of jewelry, we provide a certificate that you can also present to the insurance company if you wish to insure your jewelry or for inheritance purposes.
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Can I choose which gemstones I would like in my jewelry?
Yes, you can! We always have a wide range of beautiful gemstones in stock. Celine has been collecting a whole collection since her career started in 2001. If you have a specific gemstone in mind, please let us know your preferences in advance. We will then search for an extra beautiful selection from which you can choose.
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Does Celine Roelens also work with lab-grown diamonds?
No, Celine Roelens exclusively works with natural diamonds because lab-grown diamonds do not have a resale value. Celine considers each piece of jewelry as an investment for the future.
shipping & returns
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Is signature required upon delivery?
Yes, a signature is always required upon delivery of a piece of jewelry.
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Will I be charged duties and taxes?
For shipments within the European Union, no additional duties and taxes are charged. For shipments outside the European Union, this depends on the country where the jewelry is being imported. Feel free to contact us, and we will provide a clear overview of costs.
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Can I have my jewelry delivered to my home?
Yes, we ship your package for free and insured both nationally and internationally.
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Do you accept returns?
You can return your jewelry within 14 days of receipt. Please note, we only accept returns if the jewelry has not been worn and is returned in its original packaging. We will proceed with a refund only after the jewelry has been thoroughly inspected in our workshop. Custom-made or personalized jewelry, such as pieces with engravings or those resized to the correct ring size, cannot be exchanged.